Three takeaways
- Accuracy may be replacing acknowledgment.
- Believing the conversation can move forward before the emotional impact is recognized.
- Correcting every word before reflecting the concern.
- Reflect the impact first, then clarify the details that still matter.
Video transcript
You said: Accuracy may be replacing acknowledgment. Believing the conversation can move forward before the emotional impact is recognized. Try this: Reflect the impact first, then clarify the details that still matter.
