Three takeaways
- The emotional reaction may be larger than the amount of information in the message.
- Your brain is trying to create certainty quickly.
- Avoid sending a defensive paragraph before clarifying.
- Pause, decode the language, and choose the smallest clear response.
Video transcript
You said: The emotional reaction may be larger than the amount of information in the message. Your brain is trying to create certainty quickly. Try this: Pause, decode the language, and choose the smallest clear response.
