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TEXTS & COMMUNICATION · 0:18

The words may not mean permission

“” The emotional reaction may be larger than the amount of information in the message. Try this: Pause, decode the language, and choose the smallest clear response. What text should AIPT scan next? Self-help only — not therapy, diagnosis, or emergency support.

Three takeaways

  1. The emotional reaction may be larger than the amount of information in the message.
  2. Your brain is trying to create certainty quickly.
  3. Avoid sending a defensive paragraph before clarifying.
  4. Pause, decode the language, and choose the smallest clear response.

Video transcript

You said: The emotional reaction may be larger than the amount of information in the message. Your brain is trying to create certainty quickly. Try this: Pause, decode the language, and choose the smallest clear response.