Three takeaways
- Shock, disbelief, or feeling blindsided.
- Responding to the tone before understanding the concern.
- Escalating with “yes, obviously.”
- I can hear that landed badly. What part surprised or upset you most?
Video transcript
You said: Are you serious right now? Shock, disbelief, or feeling blindsided. Responding to the tone before understanding the concern. Try this: I can hear that landed badly. What part surprised or upset you most?
